Refund policy

Return & Refund Policy

At Magnix Pro, we are committed to delivering high-quality products and ensuring customer satisfaction.

If you're not completely satisfied with your purchase, you may request a return within 30 days of the purchase date for a full refund (excluding shipping costs).

30-Day Satisfaction Guarantee

We offer a 30-day satisfaction guarantee. If you are not happy with your product for any reason, you can contact us to request a return and refund.

Eligibility for Returns & Refunds

To qualify for a refund:

  • The request must be made within 30 days of purchase

  • The item should be in original condition (unused and in original packaging whenever possible)

  • Proof of purchase is required (order confirmation or receipt)

We also accept returns or refunds in cases where:

  • The item arrives damaged or defective

  • The item does not function as advertised

  • You received the wrong item

For damaged or defective items, please provide photos or videos for faster processing.

Return Process

Once your return is approved, we’ll provide detailed instructions on where and how to send your package. Please note:

  • You are responsible for the cost of return shipping and must provide a tracking number for your package.

  • Items sent back without prior approval will not be accepted.

After we receive and inspect your return, we’ll notify you of the refund status. If approved, your refund will be issued to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to process and post the refund.

Refunds

Once your refund is approved, we’ll process your refund to your original payment method. This usually takes 5–10 business days, though your bank or payment provider may need additional time to complete the transaction.

  • Your refund will be processed to the original payment method

  • Please allow 5–10 business days for processing

  • Your bank or payment provider may require additional time to post the refund

Important Notes

  • Shipping fees are non-refundable

  • We are not responsible for damage caused by improper use or normal wear and tear

  • We are not liable for lost or stolen packages if tracking confirms delivery

  • Sale or promotional items may not be eligible for refunds

Contact Us

For any questions or support, feel free to reach out: support@magnixpro.com